How do I return an item?

Refund/Return Policy:


For holiday shoppers, we will accept returns purchased between November 1st and December 31st, 2015 until February 1st 2016.


A copy of this Refund/Return Policy will be included with all orders.
Original sales receipt must accompany returns.
Customers should retain a copy of their original receipt for their records.
Merchandise may be returned for a full product refund if shipped to us no later than 15 days (non-holiday orders) after the original delivery date of the merchandise.
All merchandise and product packaging must be unworn and undamaged and merchandise must be returned in the original product packaging (i.e. shoe box) so that a full product refund may be processed.
Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition, and shipped to us no later than 15 days (non-holiday orders) are:
• without showing signs of wear or damage in any way
• within 15 calendar days (non-holiday orders) of the delivery date of your shipment, you may return your merchandise by shipping the merchandise to us for a full product refund (after 15 days no returns are allowed)
• unless noted that it cannot be returned or has a different return policy time period other than that 15 days noted in that item's particular item description.

No exchanges. In the event of a product refund, a customer may process a new order.

Refunds are contingent upon inspection of item(s) once received.

Items shipped to us after the 15th day
(non-holiday orders) of the original delivery for the merchandise will NOT be refunded.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately.

Customer is responsible for all applicable shipping costs. No shipping costs are to be refunded, unless a shipping or product error has occurred on the part of the seller.

In accordance with the Refund/Return Policy as stated above, merchandise may be returned to:
Shoes by Firebug LLC
14100 Southwest Freeway Suite 360
Sugar Land, TX 77478
Phone 713-927-4412713-927-4412